Plan Your Stay
The villa is booked.
Everything else, we arrange.
One dedicated concierge, from the moment you reserve to the moment you fly home — planning your days, stocking your kitchen, and quietly handling whatever comes up. At no charge, for every stay.
What your concierge actually does, hour by hour.
Not a list of amenities — a real day at one of our villas. Tap a time to see how it's handled.
Six ways your concierge earns their keep.
Every villa reservation includes full access to our concierge team — no package upsell, no hidden fee for the planning itself.
Trip Planning
Your concierge gets to know your travel style before you land — preferred pace, must-see list, and the things you'd rather skip — then builds the trip around it.
Grocery Pre-Stocking
Send your grocery list ahead of arrival and walk into a fully stocked fridge and pantry. You cover the cost of goods; we handle the errand.
Transportation
Airport transfers, rental cars, or a helicopter if the occasion calls for it — arranged before you land and waiting when you touch down.
Private Chefs
From a casual taco bar by the pool to a multi-course plated dinner, we work with a small group of chefs and caterers we'd actually recommend to family.
Spa & Wellness
In-villa massage, mani-pedis, and other spa treatments, scheduled around your day rather than a hotel spa's calendar.
Tours & Adventures
Surf lessons, waterfall hikes, sportfishing, sunset catamarans — your concierge knows which operators are worth the morning and books it all on your behalf.
Three steps, starting at the moment you reserve.
You reserve a villa
Concierge service is included automatically — there's nothing extra to sign up for or add to your cart.
Your concierge reaches out
Before you travel, you'll hear from your dedicated concierge with a welcome guide and a few questions about how you like to vacation.
You arrive and unwind
Transportation is waiting, the kitchen is stocked if you asked for it, and your concierge stays reachable for anything that comes up — through the flight home.
Elite Service adds a dedicated house team to your stay.
At a number of our villas, concierge planning is paired with a personal housekeeper who handles the daily rhythm of the house — so you never have to think about it.
- — Daily housekeeping, Monday through Saturday
- — Breakfast preparation each morning (except on Sundays and local public holidays)
- — Laundry service throughout your stay
- — Snack and cocktail prep, poolside on request until 2PM
Groceries are on you — the rest is on us.
You cover the cost of food and drink; your concierge and house team handle the sourcing, prep, and service. Elite Service is available at select properties — ask your concierge if your villa qualifies, or tell us it matters and we'll help you find one that does.
Full concierge service. Always included. Never a line item.
Tell us your travel dates and what matters most to you, and a concierge will be reaching out shortly.
